F.A.Q
FIT
How do Horsaison garments fit?
True to size. Our Long combat jacket is designed to be oversized, looser fit and perfect for layering. Our cropped jacket is a slouchy fit around the shoulders and offers the option to tighten the waist. Our Swedish zip up is made of 100% wool, and is very stretchy. It will fit perfectly to people with very broad shoulders like it will adjust to smaller ones.
Still have questions about the fit of our garments? Our team is here to help, do not hesitate to send us your questions and feedback! Contact us at contact@shophorsaison.com
SHIPPING
How much is shipping?
Horsaison offers a pickup option for all local orders, it will be determined on a weekly basis, and you will be receiving the address by email, once the order is placed.
We ship worldwide using Canada Post and the shipping cost is 10$CAD for all packages being delivered in Canada. For all US & international orders, the cost will vary between 20 - 40$CAD depending on the weight.
When will my order ship?
Horsaison orders will ship within 2 business days.
How do I track my order?
You will get an email confirmation when your payment has been received, and a second email with your tracking number when your order has been packed. Once your tracking number is active, the approximate time of transit is: 3-8 business days in Canada, 8-12 days for international shipments.
DUTIES & TAXES
Applicable depending your region.
RETURN & CUSTOMER SERVICE
How do I make a return?
All sales are final. In case you were sent the incorrect item, please contact us at contact@shophorsaison.com, within 72 hours of receipt. If an exchange is permitted, items must be returned unworn, unwashed along with original packaging and tags.
OTHER
For any other inquiries, please contact us at
contact@shophorsaison.com
We will do our best to answer any questions and and accommodate your request!